Refund policy

Returns Policy for My Hot Tub Shop Ltd

At My Hot Tub Shop Ltd, we strive to ensure that you are completely satisfied with your purchase. However, we understand that there may be occasions where you need to return an item. Please review our returns policy below:

1. Returns Eligibility
   - Items must be returned within 30 days from the date of delivery.
   - Items must be unused, in their original packaging, and in the same condition as when you received them.
   - Proof of purchase is required for all returns.

2. Non-Returnable Items
   - Custom-made items or special orders.
   - Items that have been installed, used, or modified in any way.
   - Any item not in its original condition, damaged, or missing parts for reasons not due to our error.

3. Return Process
   - To initiate a return, please contact our customer service team at info@myhottubshop.co.uk with your order number and reason for return.
   - Once your return is approved, we will provide you with a return address and further instructions.

4. Return Shipping Costs
   - Customers are responsible for covering the cost of return shipping for any items that are returned due to incorrect orders placed by the customer (e.g., incorrect item ordered, wrong size, etc.).
   - We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

5. Refunds
   - Once your return is received and inspected, we will send you an email notification.
   - If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.
   - Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund, if applicable.

6. Exchanges
   - We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact our customer service team at info@myhottubshop.co.uk.

7. Damaged or Faulty Items
   - If you receive a damaged or faulty item, please contact us within 7 days of receiving the item with details of the issue. We will arrange for a replacement or refund as appropriate.

8. Contact Us
   - If you have any questions regarding our returns policy, please contact us at info@myhottubshop.co.uk. We are here to help!

Thank you for shopping with Hot Tub Shop Ltd. We appreciate your business!

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