Cancellation policy

Purchase Options and Cancellation Policy

At My Hot Tub Shop Ltd, we aim to provide you with a seamless shopping experience. Please review our purchase options and cancellation policy below:

Purchase Options:  
We offer a variety of payment options for your convenience, including credit/debit cards and other secure payment methods as displayed during checkout.

Order Confirmation:  
Once your order is placed, you will receive an order confirmation email. Please review your order details carefully. If you notice any errors, contact us immediately at info@myhottubshop.co.uk.

Cancellation Policy:  
You may cancel your order within 1 hour of placing it by contacting us at info@myhottubshop.co.uk. After this period, we may have already begun processing your order, and cancellation may not be possible. In such cases, please refer to our returns policy.

Custom Orders:  
Custom-made items or special orders cannot be canceled once the order has been confirmed.

Refunds:  
If your cancellation request is accepted, any payments made will be refunded to your original payment method within 5-7 business days.

Contact Information:  
For any questions regarding your order or cancellations, please contact us at info@myhottubshop.co.uk.

We appreciate your business and strive to provide excellent customer service. Thank you for choosing My Hot Tub Shop Ltd.